Customer Service Advisor

Are you an experienced customer service advisor ready for their next challenge?

Looking for a role with career progression, variety, and working with a great team?

Then look no further, as we’ve got the job for you!

Our Crewe-based client is looking to recruit 3 new Customer Service Advisors.  There are continued expansion plans on the horizon, meaning development opportunities galore for you!

You’d be joining a non-corporate, down to earth and friendly team who are all incredibly welcoming and supportive.

Having placed multiple people at this organisation, we can confidently say what a great place it is to work!

Check out the list of great benefits too!

As the next Customer Service Advisor, you will receive:

• Salary: £26k basic + 1 in 3 Saturdays (paid at time and a half) + bonuses = £28k OTE.
• Hours: 2 positions will be 8am – 4pm, and the 3^rd will be 10am – 6pm (Monday to Friday) with 1 in 3 Saturdays 9am – 1pm.
• Hybrid working – 3 days in the office/2 days WFH (after 3 months)
• Holidays: 25 days plus bank holidays.
• Free breakfast goodies.
• Employee benefit scheme including holiday purchase scheme, health cash plan, travel insurance and life insurance.
• Employee Recognition Awards.

Duties of the Customer Service Advisor:

• Dealing with enquiries, queries, and complaints via inbound calls and emails.
• Providing customers with updates on their repairs and claims.
• Ensuring customers records are consistently maintained on the inhouse system.
• Offering advice and guidance on policies and procedures.
• Escalating issues to senior team members where necessary.

Experience and Skills required for the Customer Service Advisor position:

• Previous phone-based customer service experience is essential.
• The ability to handle complaints in a professional and friendly manner.
• Proven experience of managing your own workload and meeting deadlines.

If this sounds like the role you have been waiting for, please apply with your CV today!