Customer Service Administrator

Full time

Looking for a role you can really make your own?

This is a brand-new role in a growing business, giving you the chance to shape how things are done.

You will be joining a close-knit team of 3, in a wider business of 30. The company have big plans for the future, so there’ll be plenty of room to progress as the business grows.

Their products make a real difference to women’s lives and the team are incredibly passionate about that and hoping you will be too.

There’s plenty of variety and you won’t be stuck at a desk all day – alongside processing orders, you’ll also be packing them beautifully, ready to make every customers’ day!

 

The Details & Benefits

  • Location: Tunstall, Stoke on Trent
  • Salary: £25,000 per annum
  • Hours: Monday – Friday, 9 AM – 5 PM (1-hour lunch)
  • Holidays: 26 days holiday (including your birthday off) + bank holidays + Christmas shutdown
  • Discounts on products
  • Access to free mental health support
  • Local gym discount
  • Regular team culture days

 

As a Customer Service Administrator, you will:

  • Respond to customer enquiries via email, live chat, and social media messages – no phone calls!
  • Process and pack customer orders to a high standard, ensuring everything is correct and well presented.
  • Keep track of stock levels, do regular stock checks, and arrange reorders when needed.
  • Reply to online customer reviews and look for ways to improve feedback.

 

What You Need to Have:

  • A minimum of 1 year’s experience within a Customer Service role.
  • Experience working within a company that deals with a physical product.
  • Able to pick up computer systems.
  • Comfortable in a hands-on role, including packing and handling stock in a warehouse environment.

 

If this role sounds like the right fit for you, apply with your CV today!


If this role isn’t quite hitting the mark, take a look at our other live vacancies here.

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