Customer service temps starting a shift in a busy contact centre

What really causes temp no-shows and drop-outs

Most temp no-shows are decided before the first shift. Here's what really causes them when you're hiring at volume, and how to reduce them.
Synergy Recruitment co-founders cutting a celebration cake in 2018 and again on the company's 8th birthday in 2026

Happy 8th birthday to Synergy Recruitment!

Celebrating 8 years of Synergy and the people who helped us get here!

The new right to work rules for temps and what they mean for your business

Right to work rules changed on 1 October 2026 and now cover temps. Find out who's responsible when you use an agency and what to do next.
HR leader talking through the hiring process with a hiring manager

Getting hiring managers on board ahead of the January employment law changes

With employment law changes affecting recruitment from January, a tighter hiring process matters more than ever. Here's how HR leaders can make it easy for busy hiring managers to follow.
Candidate preparing for a customer service interview

Customer service interview questions and how to answer them

The most common customer service interview questions, a simple structure for answering them and other top tips.
business owner reviewing recruitment costs on a laptop

The real cost of a bad hire (and how to work out yours)

Where the real costs hide and how to estimate the cost to your business
This is an image of five work colleagues sat at a table talking to eachother

Why your last hire didn’t work out

Follow these steps to ensure your next hire is the right hire
This is an image of a candidate smiling, whilst shaking hands with an employer during a job interview.

Why is my CV not getting any responses?

Get your CV right to stop losing out on job opportunities

The perfect CV doesn’t mean the perfect employee

A great CV doesn't guarantee cultural fit
Two people reading through a printed CV

Why isn’t my job advert attracting the right people?

A job advert is far more than a long list of duties and requirements
Person sat at desk reading a printed CV

Why “I’ll take anything” is hurting your job search

How to approach your job search more carefully...

Why your Customer Service Advisors keep leaving and what you can do about it

Salary is rarely the main reason your team members walk out the door.
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