Temporary Customer Service Advisor

Fancy putting your customer service skills to good use in the lead up to Christmas, with proper training and decent pay to go with it? 

Our client is bringing in a team of Customer Service Advisors to help clear a backlog of enquiries. You’ll get two weeks of classroom training first, so you’re not thrown in at the deep end and will be considered even if you’ve not worked in an office before. 

It’s temporary to start (8 weeks, with the potential to run on). 

One thing worth flagging: you’ll be dealing with frustrated customers in this role. If you can take that in your stride, you’ll do well here. 

Benefits and details of the Customer Service Advisor role: 

• Pay: £15.07 per hour, made up of £13.45 basic pay plus £1.62 statutory holiday pay (holiday pay is built into your hourly rate while you’re temporary) 

• Location: Northwich (fully office based) 

• Hours: 37.5 hours per week, 9am – 5pm Monday to Friday

• Contract: temporary, 8 weeks initially

• Start date: ASAP 

• Free tea, coffee and juice, fresh fruit, plus free bread, cereal and ice lollies 

What will you be doing as the Customer Service Advisor? 

• Answering incoming calls and responding to emails from customers  

• Booking contractors in to resolve issues 

• Logging everything accurately onto the system  

• Keeping customers updated on progress and realistic timescales 

• Splitting your time between calls and emails depending on what’s busiest that day – expect around 30-40 calls on a typical day 

What do you need in order to be considered for the role of Customer Service Advisor? 

• Good IT skills, and comfortable picking up new systems quickly 

• Able to talk and type at the same time without losing track 

If the role of Customer Service Advisor sounds like the one for you, apply with your CV today!