Customer Service Advisor

We are recruiting TWO Customer Service Advisors to join our fantastic client in Crewe.  

In this role you will have progression opportunities, and you will be joining a sociable bunch! There are also plenty of benefits for you to enjoy…. our favourite being unlimited snacks! 

Benefits: 

• Salary: £21,839 + bonuses (up to £100 per month = £23,000 OTE)
• 25 days + Bank Holidays
• Set hours Monday to Friday either 8AM – 4PM, 9AM – 5PM or 10AM – 6PM, with 1 in 3 Saturdays 9AM – 1PM (this is paid additionally at time and a half)
• Hybrid opportunity once trained, 3 days in the office, 2 days working from home. 
• Employee benefit scheme including:
• Holiday purchase scheme
• Health cash plan
• Travel insurance
• Life insurance
• Employee Recognition Awards 

Responsibilities: 

• Answering a high volume of inbound calls and emails from customers and clients
• Updating customer records, dealing with direct debit enquiries, and printing off documentation
• Responding to a multitude of enquiries within necessary deadlines 

Full training will be provided on the in-house systems 

Requirements: 

• 1 years’ office-based customer service experience
• Ability to manage a busy workload and meet varying deadlines
• An enthusiastic and positive attitude 

If this sounds like the role for you, please apply with your CV today!