Customer Service Advisor

A flexible Customer Service Advisor role. 

Imagine joining a team where people stay for years because they get looked after and they’re genuinely happy in their job… 

As the Customer Service Advisor, you’ll have genuine flexibility, with mostly remote working once trained. You’ll be valued and supported too, just check out the benefits below (and yes that does say 28% employer pension contribution!)  

Add in a lovely team and plenty of variety, and it’s no wonder people don’t leave. 

Benefits and details of the Customer Service Advisor role 

• Salary: £27,274 per annum rising to £29,071 per annum with incremental yearly pay increases within banding.

• Location: Wilmslow – Office based every day during training. After that you’ll work from home, coming in for a monthly team meeting and ideally one day a week 

• 37 hours a week with flexi time. Core hours are 10am to 4pm, and you can start from 8am and finish up to 6pm 

• 26 days holiday from day one, rising to 31 after five years, plus bank holidays 

• Pension with a 28% employer contribution 

• Free parking 

What will you be doing as a Customer Service Advisor? 

• Handling enquiries by phone, email, live chat, WhatsApp and online messages 

• Updating case information on the bespoke system 

• Sending out and processing paper applications 

What do you need to be considered for the Customer Service Advisor role? 

• Previous phone-based customer service experience 

• Confident using IT systems 

• Able to work from the Wilmslow office every day during training