Customer Service Advisor

Full time

Career progression, sociable hours, and a fab, friendly team.

If you are an experienced customer service advisor who is looking for all of the ^, then we’ve got the job for you!

Due to continued growth, our Crewe-based client is looking to expand their team with 4 new Customer Service Advisors.  There are more expansion plans on the horizon, meaning development opportunities galore for you!

You’d be joining a team of 14 who are all incredibly welcoming and supportive.

Having placed multiple people at this organisation, we can confidently say what a great place it is to work!


Check out the list of great benefits too!

  • Salary: £25,000 + 1 in 3 Saturdays paid at time and a half + bonuses = £27,350 OTE.
  • Hours: A set shift either 8am – 4pm or 10am – 6pm Monday to Friday with 1 in 3 Saturdays 9am – 1pm (paid at time and a half).
  • Hybrid working – 3 days in the office/2 days WFH (once training is complete)
  • Holidays: 25 days plus bank holidays.
  • Free breakfast goodies.
  • Employee benefit scheme including holiday purchase scheme, health cash plan, travel insurance and life insurance.
  • Employee Recognition Awards.


Duties of the Customer Service Advisor:

  • Dealing with enquiries, queries, and complaints via inbound calls and emails.
  • Providing customers with updates on their repairs and claims.
  • Ensuring customers records are consistently maintained on the inhouse system.
  • Offering advice and guidance on policies and procedures.
  • Escalating issues to senior team members where necessary.


Experience and Skills required for the Customer Service Advisor position:

  • Previous phone-based customer service experience.
  • The ability to handle complaints in a professional and friendly manner.
  • Ability to manage own workload and meet deadlines.


If this sounds like the role you have been waiting for, please apply with your CV today!

If this role isn’t quite hitting the mark, take a look at our other live vacancies here.

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