Why Your Hiring Process is Losing You Great Candidates (And How to Fix It)

Hiring the right people should be simple – post a job, interview a few good candidates, and pick the best one. But if you’re finding that the best candidates are disappearing before you can get them through the door, there’s a good chance your hiring process is working against you.

Here’s why SMEs across Cheshire and South Manchester are struggling to secure the best Office Support and Customer Service staff – and what to do about it.

1 – Your Process is Too Slow

If your hiring process takes weeks, you’re already losing candidates to faster-moving competitors. The best candidates are often juggling multiple offers, and while you’re waiting to “see a few more CVs,” they’re signing a contract elsewhere.

Fix it: Streamline your hiring process. Aim for no more than two interview stages and give candidates clear timelines. If you like someone, don’t wait – move quickly before someone else does.

2- Your Job Advert Isn’t Selling the Role

A list of duties and a vague “competitive salary” won’t cut it. Candidates aren’t just looking for a job – they’re looking for a workplace where they’ll feel valued. If your advert doesn’t make them excited to apply, they simply won’t.

Fix it: Focus on what makes your business a great place to work. Is your team supportive? Do you offer flexible working? Career development? Highlight what’s in it for them, not just what you need.

3 – Your Salaries Aren’t Competitive

The market has shifted, and candidates know their worth. If you’re offering the same salary you were five years ago, but expecting top-tier candidates, you’ll struggle.

Fix it: Do your research and make sure you’re offering the right salary for the level of role. You can access our latest Salary Survey here. If budgets are tight, lower your expectations and hire at a more junior level, then train the right person up.

4 – Your Interviews Feel Like Interrogations

A rigid, overly formal interview can put candidates off. Remember, they’re assessing you as much as you’re assessing them. If they don’t feel comfortable, they won’t accept an offer – even if they’re a perfect fit.

Fix it: Make interviews a two-way conversation. Find out what they’re looking for, explain why your company is a great place to work, and give them a chance to ask questions. A more natural conversation leads to a better hiring decision for both sides.

5 – You’re Holding Out for a ‘Perfect’ Candidate

Some businesses reject great candidates because they don’t tick every single box on the job spec. The reality? That unicorn candidate doesn’t exist.

Fix it: Focus on potential. Skills can be taught, but a great attitude and strong work ethic can’t. Be open to people who may not have everything on paper but have the right mindset to grow into the role.

Final Thoughts

If you’re struggling to hire, the problem might not be a lack of candidates – it might be the process itself. By making a few small changes, you can attract, engage, and secure the right people for your team.

Need advice on refining your hiring process? Let’s chat – we’d love to help you build a team that lasts.