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Bentley2024-11-12 10:36:262024-11-12 10:36:27Gen Z: Recruiting the Next Generation of EmployeesCustomer Service Recruitment
Passionate about building exceptional Customer Service teams.
Let’s face it, Customer Service staff provide the first experience somebody has of your business. It’s also an area that can have a high turnover. For both reasons, hiring the right people is essential.
That’s where we come in. Let us take the stress of recruitment away and find you high quality Customer Service employees that last.
Hiring Customer Service Staff in Cheshire and Manchester
Synergy Recruitment are experts in recruiting Customer Service staff, from entry level Customer Service Advisors through to Customer Service Managers. Your Customer Service team represent your business to the world. They’re the first experience people have of your brand, and they can make the difference between whether a customer buys from you, or not.
Customer Service teams are renowned for having a high turnover, which is why we are so meticulous in our selection process. We know that finding a long-term fit is about much more than matching a CV to a Job Spec. Personality fit is never more important than it is within Customer Service functions.
We’re not interested in finding “just anybody”, we are passionate about finding people who are with you for years to come!
Partner with us to find the perfect fit for your team.
How to hire Customer Service Staff | The Synergy Way
Imagine a world where all you need to do to build your Customer Service team is have one meeting, and two or three interviews with high quality candidates. No irrelevant CVs to sift through and no time wasted with interview no-shows.
Well, that dream could become a reality if you work with us.
Our methodical process produces these results for our clients time and time again. We have arranged close to a 1000 interviews and have only ever had 4 no-shows (4 too many in our mind!)
We only submit CVs that tick the boxes, and we only present you with candidates who are genuinely interested in your role.
Get in touch today to learn how we can save you time and headaches when recruiting for your Customer Service team!
“Their passion for recruiting really shines through.”
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Bentley2024-11-12 10:36:262024-11-12 10:36:27Gen Z: Recruiting the Next Generation of Employees
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Bentley2024-10-16 15:52:372024-10-16 15:52:38How to Retain Your Office Staff
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Bentley2024-09-19 08:30:212024-09-19 08:30:21The Cost of a Bad HireCustomer Service Staff FAQ’s
What can Customer Service Staff do?
Customer service staff are the frontline connection between a company and its customers. A good customer support team ensures that clients receive prompt assistance to address their queries, concerns, and issues with efficiency and empathy.
Examples of Customer Service roles include but are not limited to the following:
- Customer Service Advisor / Manager
- Call Centre Operator / Supervisor
- Claims Handler / Supervisor
- Client Services Executive / Manager
- Customer Success Manager
What are the benefits of hiring Customer service staff?
A team dedicated to providing excellent customer support ensures that clients receive timely assistance, positive relationships are made, and confidence is instilled in your brand.
The key benefits include:
- Enquiries are promptly addressed and issues resolved
- Retained clients following a responsive and helpful experience
- Satisfied customers more likely to engage in repeat business
- Positive reviews and word-of-mouth experiences can attract more customers
- A source of valuable feedback enabling your business to continually improve
What qualities should you look for in Customer Service Staff?
When hiring customer service staff, it’s crucial to identify certain qualities and skills to ensure a positive and efficient customer experience.
Things we look for include:
- Communication
Excellent communication skills both verbal and written - Empathy
This allows staff to understand and connect with customers on a personal level - Problem-solving & adaptability
Ability to resolve issues and navigate diverse situations is key - Technical proficiency
This may be required depending on the industry - Mindset
Demonstration of a customer focused mindset and a commitment to exceeding expectations
CONTACT US TODAY
If you are looking to recruit Customer Service staff, call us on 01625 509182 or on 0161 207 0243, or alternatively contact us via the form below.
